Member Care Support Representative

Private healthcare group looking for a Member Care Support Team Representative that will be the liaison between our company and its current and potential members. Our model is designed to provide an individualized, patient-centered, science-based approach, that empowers patients and practitioners to work together to address the underlying causes of diseases and promote optimal wellness. This progressive practice focuses on IV nutrient therapy and hydration. Our mission is to improve the quality of life of our patients by helping them achieve their unique health and wellness goals. We are passionate about providing cutting-edge holistic care designed to enhance quality of life and longevity. The successful candidate will be able to accept ownership for effectively solving member inquiries or concerns; keeping customer satisfaction at the core of every decision and behavior. 

Responsibilities

  • Manage inbound and outbound calls in a timely manner
  • Follow communication “call guides” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra effort to provide an exceptional experience
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Skills

  • Previous experience in a customer support role
  • Track record of meeting and exceeding employer expectations
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively

Ideal Candidate Traits

  • Self-starter and energetic individual that is always seeking to learn
  • Have a cheerful disposition and a positive mindset
  • Growth minded and committed to building an organization that is bigger than oneself 
  • Works well within a team-centric culture
  • Can quickly integrate themselves into a new company culture and become an advocate for our company culture, ethos, and mission
  • Currently has team leadership skills or willing to dedicate to growth in this area 

Benefits

  • Competitive pay with monthly performance bonuses that allow for increased earning potential  
  • Health Insurance 
  • Dental Insurance
  • Vision Insurance   
  • 401K
  • Paid Time Off (PTO)

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