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Privacy Policy

Introduction

Vitalounge (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy outlines how we treat Protected Health Information (PHI) and medical records, your rights regarding this information, and the contact information of our Privacy Official.

How We Treat Protected Health Information (PHI) or Medical Records
  1. Collection of PHI:
  • We collect PHI from you when you use our services, such as during consultations and treatments and through our website and telemedicine platform.
  • The types of PHI we collect include your medical history, treatment records, medication information, and any other relevant health data.
  1. Use of PHI:
  • We use your PHI to provide and improve our healthcare services, including diagnosis, treatment, and follow-up care.
  • Your PHI may be used for billing and payment purposes, to comply with legal requirements, and for internal operations such as quality assessment and improvement activities.
  1. Disclosure of PHI:
  • We may disclose your PHI to healthcare providers involved in your care, insurance companies for payment purposes, and other entities as required by law.
  • We will not disclose your PHI for any purpose not outlined in this policy without your explicit consent.
Patient Rights Regarding Protected Health Information
  1. Right to Access:
  • You have the right to access your medical records and request copies of your PHI. Requests can be made through our patient portal or by contacting us directly.
  1. Right to Amend:
  • If you believe that any information in your medical records is incorrect or incomplete, you have the right to request an amendment.
  1. Right to an Accounting of Disclosures:
  • You have the right to request a list of certain disclosures of your PHI made by us.
  1. Right to Request Restrictions:
  • You have the right to request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. We will comply with your request unless it is not feasible or is required by law.
  1. Right to Confidential Communications:
  • You have the right to request that we communicate with you about your medical matters in a certain way or at a certain location.
  1. Right to a Paper Copy of This Notice:
  • You can request a paper copy of this Privacy Policy at any time, even if you have agreed to receive this notice electronically.
Contact Information of Our Privacy Official

If you have any questions about this Privacy Policy, your rights, or if you want to make a request regarding your PHI, please contact our Privacy Official:

Privacy Official:

Name: Dayna Reyes

Email: dayna.reyes@vitalounge.com

Phone: 407-602-7728

Address: 515 N. Park Ave. Suite 214, Winter Park, FL 32789

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with us or with the Office for Civil Rights (OCR) at the Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Online Privacy Policy Only

At Vitalounge, accessible from https://www.myVitalounge.com/, one of our main priorities is the privacy of our online visitors. This Privacy Policy document contains types of information that is collected and recorded by Vitalounge and how we use it. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Vitalounge. This policy is not applicable to any information collected offline or via channels other than this website.

Log Files

Vitalounge follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Vitalounge uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Vitalounge.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Vitalounge, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Vitalounge has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Vitalounge’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Vitalounge does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.