We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Ideal Candidate Traits
- Self-starter and energetic individual that is always seeking to learn
- Growth minded and committed to building an organization that is bigger than oneself
- Works well within a team-centric culture
- Can quickly integrate themselves into new company culture and become an advocate for our company culture, ethos, and mission
- Currently has team leadership skills or willing to dedicate to growth in this area
Benefits
- Competitive pay with monthly performance bonuses that allow for increased earning potential
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Paid Time Off (PTO)
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